Cancllation/Refund policy
1. Cancellation Policy
To cancel an order, customers must contact our customer support team at [sumangalinx@gmail.com /whatsapp number] with their order details.
After 24 hours, orders may not be cancelled as they are likely to have been processed for shipping. In such cases, customers may refer to our return policy for options.
2. Refund Policy
a. Defective or Damaged Items: If you receive a defective or damaged item, please contact us within 2 days of receiving the product. We will offer a full refund or replacement, depending on the customer's preference. Proof of the defect or damage may be required as opening video.
b. Incorrect Items: If you receive an incorrect item, please contact us within 2 days of receiving the product. We will arrange for the correct item to be shipped to you at no additional cost. Proof of the defect or damage may be required as opening video.
c. Change of Mind: We understand that sometimes customers may change their mind about a purchase. In such cases, replacement or refund is not possible.
d. Refund Process: Refunds will be processed within 2 days of receiving the returned item(s). The refund will be issued to the original method of payment used during the purchase.
3. Contact Us
If you have any questions about our cancellation and refund policy, please contact us through email/whatsapp. Our customer support team will be happy to assist you.
To cancel an order, customers must contact our customer support team at [sumangalinx@gmail.com /whatsapp number] with their order details.
After 24 hours, orders may not be cancelled as they are likely to have been processed for shipping. In such cases, customers may refer to our return policy for options.
2. Refund Policy
a. Defective or Damaged Items: If you receive a defective or damaged item, please contact us within 2 days of receiving the product. We will offer a full refund or replacement, depending on the customer's preference. Proof of the defect or damage may be required as opening video.
b. Incorrect Items: If you receive an incorrect item, please contact us within 2 days of receiving the product. We will arrange for the correct item to be shipped to you at no additional cost. Proof of the defect or damage may be required as opening video.
c. Change of Mind: We understand that sometimes customers may change their mind about a purchase. In such cases, replacement or refund is not possible.
d. Refund Process: Refunds will be processed within 2 days of receiving the returned item(s). The refund will be issued to the original method of payment used during the purchase.
3. Contact Us
If you have any questions about our cancellation and refund policy, please contact us through email/whatsapp. Our customer support team will be happy to assist you.